Terms & Conditions

Terms and conditions may be subject to change at any time, so please revisit this page to keep up to date.

THERAPIST'S COMMITMENT

I agree to treat all clients in the most respectful and ethical professional manner as I possibly can and agree to abide by the National Hypnotherapy Society's Code of Ethics, of which full details can be found at: https://nationalhypnotherapysociety.org/about-us/code-of-ethics.

If you find any reason to make a complaint regarding my services or conduct, details can be found at:

https://nationalhypnotherapysociety.org/have-a-concern/complaints-process, quoting my name and

membership number HYP22-00894.

I can offer help, but I can't force help. I am there to encourage, but ultimately, it is up to the client to accept this help and be willing to try new things to help initiate change. Open-mindedness is an essential prerequisite. There may be new things that may feel awkward and new to you, which you may not feel comfortable doing at first, but go with the flow. If there is anything that you do not feel comfortable doing, I will refrain from doing it. After all, it is YOUR therapy, not mine.

I do not conduct therapeutic services less than 72 hours after the initial face-to-face, the reason being, is that I need time to study your details before submitting a flexible treatment plan.

The client agrees that while I, as a therapist, will exercise my utmost efforts to help, the client understands and accepts there is no guarantee that any issue will be 'cured', and any failure of results does not constitute a right to reimbursement of fees either in full or in part.

GENERAL BEHAVIOUR

The prospective client will ensure that they will remain polite at all times. I am here to help, not have a fight or play negative, unhelpful (excuse the pun) - mind games. Naturally, accidental mishaps can occur, but if the prospective client causes any intentional upset, all communication will cease, and the individual will be blocked from future communication.

Both client and therapist will respect each other's boundaries and remain at a client and therapist professional level at all times (both oral and physical), which includes but is not limited to over-familiarity, extended unwarranted and un-arranged and unsocial out-of-hours communication.

Please be on time for any appointments. Your appointment may be cancelled or deferred later if you are more than 10 minutes late.

RESTRICTIONS OF SERVICE

It should be remembered that hypnosis is a very safe natural process - everyone experiences some form of hypnosis at some point in the day or night. Hypnotherapy can safely treat many neuroses, but for certain forms of psychosis and those who may experience epileptic seizures, hypnotherapy is not advisable. The reason is that hypnosis (although uncommon) has been known to cause psychotic episodes and seizures in those already predisposed to any of these conditions. If in doubt, please ask me or your doctor. All clients are requested NOT to be under the influence of psychoactive chemicals that may affect mental cognition during all appointments (this includes but is not limited to alcohol, cannabis, and anti-psychosis or/and mind-altering medication, either medically professionally prescribed or not). The initial enquiry form reflects a simple questionnaire to state that you are not affected by any of the above issues before moving forward - this safeguards you as much as it does me. Additionally, hypnotherapy is not recommended for individuals unwilling to participate.

Provided no contraindications exist on the initial enquiry form, the prospective client will be emailed a more comprehensive consultation questionnaire, which will help with the first face-to-face consultation.

CHANGES OF AGREED SERVICES

Treatment plans are designed to be flexible because it could transpire that the client's progression requires fewer or more sessions to help the original goals/presenting issue(s). Sometimes, a client progresses fast or slower - we're all made differently, and not even the best therapist can accurately predict what does or doesn't happen. Each session will be monitored for progression through weekly feedback from the client, and the therapist will make any changes to fit and suit the client's needs accordingly, appropriately, and fairly. If this occurs, a contract addendum will be added to the existing contract to reflect these changes, including alteration fees, but only after both parties have made verbal and written agreement.

If the client wishes to cancel any or all of the treatment sessions set out in the agreed services contracts, the client agrees that they may be subject to cancellation terms and fees set out below.

CONFIDENTIALITY STATEMENT

I strictly adhere to all conditions set out by The National Hypnotherapy Society's Code of Ethics & Safeguarding Policy: https://nationalhypnotherapysociety.org/about-us/code-of-ethics/safeguarding-policy.

Further, by law, under the Data Protection Act 2018 terms. https://www.legislation.gov.uk/ukpga/2018/12/contents I will ensure that all client notes and records will be kept secure and confidential. Manual records will be locked away when not in use, and those held on a computer are password coded, with the password updated regularly as an extra security measure. Client records (paper files, laptops) will be kept in a locked cabinet within a locked room. If I am transporting files outside of practice premises – these will be held in a locked container, and if records are left in a motor vehicle while away from the motor vehicle, they will be locked in the motor vehicle boot. All information will be destroyed within two years after treatment has been concluded per the Data Protection Act 2018 regulations. Any case notes that may need to be recorded either digitally or electronically and any referrals escalations to external parties such as the client's doctor or other medical professional with a vested interest in the welfare of the above client will be agreed to by the client in writing.

Further, prior permission will be given in writing by the client if I use case notes and session work for academic research and assessment; any such information will be anonymised.

DATA PROTECTION

Under laws governed by the UK Data Protection Act 2018, I am registered with and agree to abide by conditions set out by the Information Commissioners Office (ICO), which is the UK's implementation of the General Data Protection Regulation (GDPR). For more information, please visit the website: https://ico.org.uk/for-the-public/

CLIENT AGREEMENTS

The client agrees to commit and comply with the treatment offered and initially approved by both parties to the best of their ability. Further, should the treatment plan need adjusting due to unexpected therapy progression, it will be discussed with the client before making changes and further confirmed in supporting amended written agreements.

The client understands and agrees that telephone and video contact will remain between 11 a.m. and 7 p.m. GMT. Out of these hours, contact should be made by text/email and may not be answered until the following day. If the client is asked to make contact between sessions as part of a treatment plan, the client will comply accordingly.

CONTRACT OF SERVICES

Once the face-to-face consultation has ended, an option of suggested treatment plan(s) will be submitted via email to the client along with a contract within 3 days of the original consultation. This contract will include various details, however the full terms and conditions stated herein, will constitute as part of the contract of services. (A separate copy of these terms and conditions will also be sent with the contract of services). Should there be any changes on this page, the terms and conditions that were agreed at the time of sending contract of services will remain in force.

ALL FEES TO BE PAID VIA BANK/PAYPAL TRANSFER IN ADVANCE

(PAYMENT DETAILS WILL BE SENT TO THE CLIENT ONCE CONSULTATION PROCESS HAS BEEN COMPLETED)

CANCELLATION OF SERVICES BY THE CLIENT

If the client has paid and gives notice that they wish to cancel any or all appointments, giving at least 72 hours notice before the first therapeutic session, the following cancellation policy will apply:

100% of the above cost will be refunded.

Less than 72 hours but more than 48 hours before the appointment – 50% of the amount paid will be refunded.

Less than 48 hours but more than 24 hours before the appointment – 25% of the amount paid will be refunded.

Less than 24 hours before the appointment – 0% of the amount paid will be refunded.

If the client has paid but fails to attend either through illness or other circumstances beyond the client's control, an option for the fee to be retained and carried over to a rescheduled appointment will be offered, provided the client reschedules no more than two weeks after the original appointment.

If a client misses two or more consecutive appointments, whether they have paid or not, without giving any notice (either before or after appointment(s) ), all future services will be terminated with permanent immediate effect, and any fee that had been paid will be retained without refund.

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